Synphonyte
Messynger Social Support Platform
January 2022
Messynger is a multi-channel platform that lets customer-support teams reach users across WhatsApp, Messenger, Slack, and MS Teams from a single workspace. We led the project end-to-end, managing a remote cross-functional team of three and shipping integrations on a Kubernetes-based stack powered by IBM Cloud, IBM Cloudant, and IBM Functions.
Overview
Messynger is a social media aggregation platform built at Synphonyte to help customer support teams reach users where they already are — WhatsApp, Messenger, Slack, and MS Teams — from a single workspace. Our team drove the project end-to-end, from integration work with each messaging platform to the Kubernetes infrastructure it runs on.
Platform & Integrations
Multi-Channel Messaging
Developed integrations with WhatsApp, Messenger, Slack, and MS Teams so support teams could unify conversations across channels and improve customer outreach without context-switching between apps.
Stack
- Strapi as the headless CMS and content backbone for operators
- Heroku for application hosting and managed add-ons
- IBM Cloud, IBM Cloudant, and IBM Functions for serverless integration logic and persistence
Infrastructure
Kubernetes Deployment
Deployed Kubernetes systems to run the integration services reliably at scale, giving the team predictable rollouts, horizontal scaling per channel, and a consistent operational model across environments.
Team Leadership
Remote, Cross-Functional Delivery
Managed a team of three remote, cross-functional developers using Agile methodologies and Kanban for project planning, stakeholder collaboration, and code reviews — keeping delivery cadence steady across time zones.